Feeling frustrated by the constant back-and-forth with clients? Tired of the usual ways customer service handles things? Get ready. We’re about to completely change how you connect with everyone who buys from you. SMS and text communications wield considerable influence; their operational methods reveal this. This is how words cut through. Imagine more people finding your business and leaving happy.
Method #1: Text Message Automation
Revolutionize Your Customer Service with Text-Calibur’s Automation Feature
Imagine being able to respond to customer inquiries in real-time, without having to lift a finger. Imagine your team no longer answering the same basic questions over and over. Text-Calibur’s automatic replies take care of those simple customer texts, letting your people concentrate on the truly tricky stuff. Imagine your customers getting answers the second they need them. That kind of fast help builds trust and makes them stick around.
The Rise of Text-Based Customer Service
According to a study by Gartner, 75% of customers prefer to use text messaging for customer service, rather than traditional phone calls. This is likely due to the convenience and speed that text messaging provides. When your texts respond automatically, people get answers quickly, making them feel more satisfied.
Automating tasks brings clear advantages. Things get done quicker and with far fewer mistakes.
- We reply fast. Get your answers now. When systems reply automatically, people get answers to their questions right away, which cuts down on how long they have to wait and makes their whole visit better.
- Things move much faster. Your staff spends less time on basic questions and more on the important, brain-stretching work. That’s what happens when you automate those common calls; your people get more done and do it better.
- Improved Customer Satisfaction: Customers who receive prompt responses to their inquiries consistently report higher levels of satisfaction with the provided assistance. This elevated contentment frequently correlates with enhanced customer allegiance and sustained patronage.
Method #2: Call Forwarding
The Frustration of Missed Calls
Ever missed a customer call because you were busy with another customer? You know how irritating it is when this happens. It quickly turns away potential sales and ruins the bond you have with your clients.
The Solution: Call Forwarding
With Text-Calibur’s call forwarding feature, you can forward incoming calls to your team’s mobile devices, ensuring that no customer call goes unanswered. When someone calls, we send them right to an open agent. This means your customers get the speedy service they’re looking for.
The Cost of Missed Calls
According to a study by Invoca, the consequences of missed calls can be severe:
- 75% of customers will not leave a voicemail
- 85% of customers will not call back if their call goes unanswered
By forwarding calls to your team’s mobile devices, you can reduce missed calls and improve customer satisfaction. More cash flows into your business because people keep coming back for more.
Method #3: SMS Campaigns
Want to reach your customers where they are most active? With Text-Calibur’s SMS campaigns feature, you can send targeted text messages to your customers, promoting your products or services and driving sales. This is especially effective considering the majority of customers have their mobile devices within arm’s reach at all times.
Why SMS Campaigns Stand Out SMS campaigns have proven to be significantly more effective than traditional email campaigns. According to a study by Tatango, SMS campaigns have a 98% open rate, compared to 20% for email campaigns. This drastic difference in engagement rates can be attributed to the fact that text messages are more personal and attention-grabbing.
Get people talking and buying. Send a quick text. You’ll see more customer interaction and higher sales. Text-Calibur helps you put together messages that just click with people. They’ll feel compelled to do what you’re asking. Whether you’re promoting a new product, offering a limited-time discount, or simply nurturing your customer relationships, SMS campaigns are an effective way to reach your customers where they are most active.
Method #4: Toll-Free Phone Numbers
Want to give your customers a convenient way to reach you? With Text-Calibur’s toll-free phone numbers feature, you can provide your customers with a toll-free number to call or text, making it easy for them to get in touch with you.
Boost Customer Satisfaction According to a study by TollFreeNumbers.com, 80% of customers prefer to call a toll-free number, rather than a local number. This is likely because toll-free numbers are often associated with large, established businesses, conveying a sense of professionalism and credibility.
Reduce Abandoned Calls By providing a toll-free number, you can increase customer satisfaction and reduce abandoned calls. When customers feel comfortable calling your business, they’re more likely to stay on the line and complete their inquiry or transaction. Think about it: your cash register rings more often. People love what you do so much they keep coming back and tell their friends. Suddenly, you’re the one everyone else in your business is trying to catch up to.
More Benefits of Toll-Free Numbers In addition to increasing customer satisfaction and reducing abandoned calls, toll-free numbers can also:
- Enhance your business’s professional image
- Increase customer trust and confidence
- Provide a convenient way for customers to reach you from anywhere in the country
- Give you a competitive advantage over businesses that only offer local numbers
Method #5: Free Inbound Long Code Messaging
Reduce Messaging Costs with Text-Calibur
Want to reduce your messaging costs? With Text-Calibur’s free inbound long code messaging feature, you can receive unlimited inbound messages from your customers, without having to pay a penny. You can truly connect with your customers, all while keeping your messaging bills way down.
Customer Preference for Text Messaging
According to a study by MessageBird, 90% of customers prefer to receive text messages from businesses, rather than emails or phone calls. This is likely due to the convenience and immediacy of text messaging, which allows customers to quickly respond to messages and receive updates on the go.
Benefits of Free Inbound Long Code Messaging
By using free inbound long code messaging, you can:
- Reduce your messaging costs and allocate resources more efficiently
- Improve customer satisfaction by communicating with them in their preferred channel
- Enhance customer engagement and loyalty through timely and personalized messaging
- Gain valuable insights into customer preferences and behavior through messaging analytics
Bonus Method: Keyword Responders
Want to make it easy for your customers to get the information they need? With Text-Calibur‘s keyword responders feature, you can set up automated responses to specific keywords, providing your customers with quick and easy access to information.
According to a study by Mobile Marketer, 60% of customers prefer to use text messaging to get information from businesses. Automated keyword responses let you answer questions in a flash. That speed really makes customers happy with your service.
Jump into Text-Calibur right now!
Imagine slicing through writing challenges with ease; that’s exactly what Text-Calibur does for you. This customer service system works wonders. It brings in new clients and keeps current customers very happy. With our text message automation, call forwarding, SMS campaigns, toll-free phone numbers, free inbound long code messaging, and keyword responders features, you can provide your customers with a convenient and efficient way to get in touch with you.
Ready to take your customer service to the next level? Contact us today to learn more about our platform and take the first step towards maximizing lead generation and customer satisfaction with Text-Calibur.
Customers find it incredibly simple and fast to contact you when you use text messaging. With Text-Calibur, you can automate text message responses, forward calls to your team’s mobile devices, send targeted SMS campaigns, provide toll-free phone numbers, receive unlimited inbound messages, and set up automated responses to specific keywords. Don’t let inefficient customer service hold you back any longer. Master your customer care. You can begin today.